Support
How can we help?
We're here to help you get the most out of RevGuard.
Email Support
Get help with any issue. We respond within 24 hours on business days.
support@getrevguard.comResponse Times
Critical issues: 4 hours. Standard support: 24 hours (business days).
Critical Issue?
For urgent production issues (service down, billing errors, security concerns)
Email Urgent SupportResponse within 4 hours
Common Issues
Stripe connection failed
Clear your browser cookies and try again. If the issue persists, make sure your Stripe account is in good standing and webhooks are properly configured.
Recovery emails not sending
Check that your Stripe account has valid customer email addresses. Verify that webhooks are active in your Stripe dashboard under Developers → Webhooks.
Metrics showing $0 recovered
This is normal if you haven't had any successful recoveries yet. Make sure you have failed payments and that our retries have had time to run (can take several days).
Invoice amount seems wrong
We charge 25% of recovered revenue. Calculation: Total Recovered × 25%. See our docs for detailed examples.
Before You Contact Us
To help us resolve your issue faster, please include:
- Your Stripe account ID (last 4 characters are fine)
- What you were trying to do
- What happened instead
- Screenshots if applicable
- Any error messages you received
Still have questions?
Email Support